Store

Digitise

Sell

General

PAKT is a premium service for wardrobe management. We offer climate-controlled storage, a digital inventory, consignment and on-demand access for your clothes and accessories. 
Once you sign up for PAKT and book a collection, a white-gloved PAKT valet will come and pack your items in garment bags. We inspect and UV sterilise each item before professionally photographing them to create your personalised digital wardrobe. If needed, we can also arrange cleaning, repairs and alterations. Your items are then stored on individual hangers and in LITE bags in our secure 'clean room'. Our 24/7 air-conditioning and humidity-controlled facility keeps your garments in perfect condition. 
You can access your items anytime, anywhere. Simply select what you need with a tap on your phone, choose a time and place, and we will deliver your items hanging and ready to wear. 
PAKT’s consignment service allows you to sell your pre-loved items through our partners Vestiaire Collective and Style Tribute.

What does PAKT do?

You can sign up for PAKT in four easy steps: 
&emsp;1. Choose the service that suits you best 
&emsp;2. Enter your details and create your PAKT account 
&emsp;3. Choose your collection date, time and address 
&emsp;4. Enter your credit card details to confirm your appointment
 
Once our Customer Service Team receives your collection request, we will send you an acknowledgement. A PAKT team member will be in touch by email or telephone to confirm your collection.

How do I sign up for PAKT?

PAKT X allows you to rotate your clothes in and out whenever you need. 
Packages start from as few as five items. 
Charges are calculated at a flat monthly rate based on the size of your package and include 
one or two free deliveries every month. If you wish to store more items with us, simply upgrade your package 
and benefit from lower prices per item. Your package allows you to digitise double the item amount of your PAKT X 
package every six months. This means a 50-item wardrobe includes digitisation for up to 100 
items over six months. LITE bags can be added to your PAKT X package for foldable items. A LITE bag measures 58 x45x 24 cm with a maximum weight limit of 15kg and can hold approximately 65 t-shirts and is perfect for storing sweaters, shorts and jeans. Items stored in a LITE bag will not be individually inspected or photographed, and they won't be individually listed in your digital wardrobe. PAKT LUXE is for storing, archiving and preserving specialty garments and collectibles - including wedding dresses, furs and evening gowns, as well as limited edition trainers and luxury bags over a certain value. Each item is charged at a flat monthly fee, with a minimum of one item stored for one month. PAKT TRAVELLER is our service for frequent travellers to Hong Kong - leave up to ten hanging items and a carry-on bag with us, including your cosmetics, electronics or gym gear. We will create a digital inventory, launder your items as required and deliver everything to wherever you are staying, ready-to-wear when you arrive. PAKT BRIDAL is perfect for archiving your dress after your wedding, 
or storing and keeping it safe in the lead up to the big day. We will create a digital inventory 
of your items, store them at our climate-controlled facility and deliver them when you need them. 
Packages are available for a single dress or up to ten bridal party items and include one collection and delivery. PAKT PIX is our digital wardrobe service, allowing you to easily view your clothes and accessories on your phone and keep track of what you have and what you need next. We will collect your items, professionally photograph them, create your digital wardrobe and deliver your items back to you. One-off packages have a flat charge starting at a minimum of 50 items, including one collection and delivery. Additional items incur an extra charge per item.

What is the difference between each of the PAKT packages?

Prices can be found using the package calculator by selecting the relevant service. We are 
always working hard to keep our prices as reasonable as possible while ensuring the highest service levels. 
The total cost will depend on the type of service you require, the number of items you are 
storing and the duration of the package you choose. We offer significant discounts for six- and 
twelve-month packages. Collections are free, and deliveries cost HKD 99 plus parking and toll fees. PAKT reserves
 the right to make all decisions relating to collections and deliveries (see Terms and Conditions for more information). Cleaning, pressing, repairs and alterations are charged at cost (receipts will be provided) plus a handling fee of HKD 50. Whenever PAKT negotiates discounts with suppliers, we will pass these discounts on to our clients.

How much does it cost to use PAKT services?

Yes, simply select the service best suited to your needs and choose the duration and number 
of items on our online package calculator. To ensure you receive the best value, choose a 
longer duration package when you sign-up.

Can I estimate the monthly cost myself?

PAKT will charge your current credit card on file once the services and/or invoices have been agreed/provided. We may collect larger amounts in advance - our Customer Service Team will contact you directly to arrange this.

How do I pay for services such as dry-cleaning and repairs?

All collections are free of charge. Deliveries are charged at HKD 99 plus parking and toll fees. We offer free roundtrip delivery and collection for PAKT LUXE and PAKT X clients, subject to a minimum of five new items being collected for storage. Clients who wish to retrieve items directly from us can do so free of charge by making an appointment within normal business hours. For retrievals outside business hours, PAKT reserves the right to charge an additional fee. Contact us <a href="contact-us">here</a> for further details. PAKT's decisions relating to all collections and deliveries are final and binding.

How do I pay for collections and deliveries?

Your clothes are important to us, and we maintain the highest professional standards when inspecting and transporting your items. The PAKT 'clean room' provides a pristine environment in which to store your clothes. We permanently maintain our facility at a temperature of 19-21ºC with 50-60% humidity. We also have a dedicated fur storage room where we keep the temperature at 13-18ºC. Meanwhile, the air is filtered every two hours, removing dust, odour, allergens and mould down to 3 microns in size. PAKT's facilities also include UVC light sterilisation, ecological pest control, individual garment bags and an access-limiting security system. We designed our storage facility to provide the best possible environment for your clothes.

How are my clothes and other items kept?

We handle your clothes and accessories with the utmost care and respect, ensuring they arrive at our facility safely. A white-gloved valet will collect your items and transport them to our facility in garment bags. Once there, we individually inspect, photograph, and prepare a condition report for every item. Your clothes will be in quarantine for a brief period of time while we assess their suitability for storage in the PAKT 'clean room'. We then select the most appropriate storage bags, boxes and packing materials to look after your clothes in the best possible way. All items pass through UVC light sterilisation before storage in the PAKT 'clean room'.

How are my clothes and other items handled?

The PAKT facility is open from 9:30 am to 7 pm Monday to Friday. We are also happy to help you outside of these hours and will make alternative arrangements when possible. For collections and deliveries: Standard next-day service is available 10 am to 7 pm Monday to Friday. We require one day's notice for standard next-day service - appointments must be made by 4 pm Monday to Friday. There is no service on public holidays and Sundays Contact our <a href="/contact-us">Customer Service Team</a> if you have special service requirements.

What are your hours of operation?

Yes, you can log in to your account and browse your stored items, book a collection, delivery or make other requests from anywhere with just a tap on your phone.

Can I still access PAKT while away from Hong Kong?

To optimise efficiency and offer you the best value-for-money we group items for storage by type and size. Every item is individually barcoded and tracked through our warehouse management system.

Do you dedicate a space to each client?

Although we do not have a strict weight limit on hanging garments, there is a weight restriction of 15 kg on each LITE bag. Please contact us about any bulky packages or special items above 20 kg, which we will assess on a case by case basis.

Is there a weight limit for my items?

Yes, but only by special request. Oversized hangers and boxes take up more space and will incur an additional monthly charge. We use appropriate hangers and garment bags for storage, depending on each item's size and weight. Shoes are stored in breathable bags unless otherwise instructed. We provide PAKT branded boxes for shoes, boots and larger items such as beaded dresses and jumpers. Contact <a href="/contact-us">us</a> for advice on the best storage arrangements for you, as well as for any special requests or bespoke requirements.

Can I use my own boxes, hangers and covers?

You can log in to your account and create a delivery appointment in four simple steps by clicking 'Book Delivery': 
&emsp;1. Select the address we will be delivering to, or add a new address 
&emsp;2. Add items from your wardrobe to your delivery list 
&emsp;3. Choose any additional services you require 
&emsp;4. Choose your preferred delivery date and time 
Once our Customer Service Team receives your request, we will send you an acknowledgement. A PAKT team member will be in touch by email or telephone to confirm your delivery.

How do I make a delivery appointment?

You can log in to your account and create a collection appointment in three simple steps by clicking 'Book An Appointment': 
&emsp;1. Select the address we will be collecting from, or add a new address 
&emsp;2. Add items from your wardrobe to your collection list, or add new items 
&emsp;3. Choose your preferred collection date and time 
Once our Customer Service Team receives your request, we will send you an acknowledgement. A PAKT team member will be in touch by email or telephone to confirm your collection.

How do I make a collection appointment?

We encourage clients to plan collections and deliveries in advance. PAKT LUXE, PAKT X, and PAKT TRAVELLER clients need to finalise appointments at least one day in advance, no later than 4 pm on weekdays. For urgent same-day appointments, please contact our <a href="/contact-us">Customer Service Team</a>. We will give you a courtesy call or notification approximately 15 minutes before arrival.

How much advance notice does PAKT need for appointments?

PAKT maintains in-transit and warehouse insurance against fire, theft and water damage, subject to our detailed terms and conditions.

Are the Items I store with PAKT insured?

You can update your payment details and manage your payment methods under <a href="https://www.getpakt.com/users/information">My Account</a>. Once your payment method expires, any active memberships will risk cancellation and may incur a penalty. PAKT will make every effort to contact you to ensure your account remains in good standing.

What happens if my payment method expires?

PAKT Traveller means no more packing, checking-in and waiting for your luggage. Leave hanging garments, accessories and a small carry-on suitcase (with your cosmetics, hair dryers, electronics and gym kit) in Hong Kong with PAKT. A digital wardrobe of your stored items allows you to manage your travel wardrobe anytime, anywhere. Arrive in Hong Kong luggage-free with your clothes pressed and ready-to-wear, waiting at your hotel. Return items to PAKT on your departure. Laundry and dry-cleaning services can also be arranged upon request for an additional fee.

How does PAKT Traveller work?

Digitise your wardrobe and get lifetime use of your personal digital wardrobe so everything you already have can be seen from your device. PAKT will collect your items, photograph, catalogue and return them to you. Shop smarter, know what you own and what you need.

How does PAKT PIX work?

Sign up to <a href="sell">SELL</a> and follow the steps to book a collection. You can choose to consign items that you have stored with us already, or send us new items you wish to sell and white-gloved PAKT valet will pack and collect your items from you. PAKT will handle the rest.

How do I sell?

We accept designer bags, apparel, jewellery, watches, shoes (brand new only), as well as rare, vintage pieces from luxury brands.

Please note, we do not accept:
- Lingerie, swimwear or activewear
- Mass-market brands
- Prototypes or samples
- Items in fair condition
- Counterfeits
 Please <a href="contact-us">contact us</a> for further details.

What should I sell?

Ideally, yes. However, we do accept certain items with light signs of wear. Each accepted item is categorised as Never Worn, Very Good and Good. 
Never Worn: Items are unused and include tags, box and dust bag. 
Very Good: Items show minimal signs of use. Minor stains (no larger than dime size) and light pilling is accepted. 
Good: Items show moderate signs of use. No modifications, tear or holes, discolouration. 
We do not accept pieces with any of the flaws listed below: Apparel 
&emsp;Missing brand labels 
&emsp;Altered, misshapen or heavy pilling 
&emsp;Prominent stains or discolouration 
&emsp;Rips, tears or splitting seams 
&emsp;Missing or broken parts 

 Leather Goods & Shoes 
&emsp;Prominent stains or discolouration 
&emsp;Missing or broken parts 
&emsp;Rips, tears or splitting seams 
&emsp;Excessive scuffing or scratching 
 Jewellery & Watches 
&emsp;Missing gemstones 
&emsp;Severe metal scratching or dents 
&emsp;Damage to watch functionality 
&emsp;Noticeable oxidation

Do my items have to be in perfect condition?

We will return any unsuitable items to you at a fee of HKD 100 per item (capped at HKD 500 per delivery). PAKT can also help donate unwanted items on your behalf. Please note we are unable to keep your items for more than 14 days after which you will be charged a monthly storage fee. We will deduct the storage fee from your sales revenue but in case where you do not have sales revenue or pay for the fee, we reserve the right to donate your items to a good charity after 3 months.

What if my items are not selected?

Our goal is to help you monetise your wardrobe in the best way possible. We aim to sell your items at the highest price the market will accept. We consider brand resale value, item condition, market trends and rarity to help determine the best price for your items. The price at which we list your item will always be approved by you. In the event that we are unable to agree on a price, your item will be returned to you.

How do you set the selling price?

Yes, we are prepared to set a minimum price on exclusive items. If the item remains unsold after 3 months of consignment, we will contact you for a price revision, or to have the item returned to you. In the case of return, please note there will be a HKD 300 fee to cover the listing fees, costs of storing, cataloguing and photographing the item in preparation for sale and return shipping.

Can I set a minimum price?

Our goal is to help you sell within 3 months. Items in great demand may sell within hours of being listed while items with high prices may take more than 3 months and only begin to receive offers after the price is discounted.  Seasonality will also influence sales.

How long would it take to sell my item?

In the event that your product does not sell within 30 days after going live, our pricing experts will make price revisions in line with market conditions. Price discounts might happen at any point after the 30th day of the item going live and after one year up to 40% off the original listed price.

Will you discount the price of my item?

Depending on the item's condition and market demand, we will accept offers within the range of 30% off current listed price. Our original listed price is generous in order to allow for these types of negotiations.

Will you accept price negotiations?

Collections are free for a minimum of 10 items. Upon the sale of your item, we charge a commission based on the final selling price of your item. We do not charge a storage fee while your items are being sold. Delivery charges may apply if we need to return items to you. Please <a href="contact-us">contact us</a> for further details.

How much does the SELL service cost?

You will receive an end-of-month email notification for any successful sales. Your earnings will be transferred to your bank account within 7-10 working days after receiving the report.

You also have the option to convert your earnings into PAKT credits with an additional 15% value.

When do I get paid?

You will have the option of selecting to be paid in money or PAKT credit. PAKT credits have a 15% higher value than money, i.e. for  HKD 1,000, you can choose to receive HKD 1,150 PAKT credits (which you can use towards any STORE package).

How do PAKT credits work?

The consignment period begins on the date PAKT accepts the item and ends 365 days thereafter. If item remains unsold after 365 days, PAKT may decide to keep selected pieces for an extended period or to have the unsold products returned to you. PAKT can also help you donate unwanted and/or unsold items.

What is the consignment period?

Yes, you may request any consigned item to be returned. Please note the minimum consignment period is 6 months. Early retrieval of consignment items will incur a fee of HKD 300 per item. This is to cover the listing fees, costs of storing, cataloguing and photographing the item in preparation for sale and return shipping.

Can I recall an item I consigned?

All items listed through our partners' marketplace will be inspected and authenticated before they are sent to the buyer. If at any time during the selling process we suspect an item does not pass inspection, we will contact you for proof of purchase in an effort to establish the authenticity of your item. Should an item be deemed non-authentic with no proof to attest its authenticity, a HKD 1,000 per item penalty charge will apply to cover all expenses incurred.