All questions

  1. 1. What does PAKT do?

    PAKT is a premium service for wardrobe management. We offer climate-controlled storage, a digital inventory, consignment and on-demand access for your clothes and accessories.

    Once you sign up for PAKT and book a collection, a white-gloved PAKT valet will come and pack your items in garment bags. We inspect and UV sterilise each item before professionally photographing them to create your personalised digital wardrobe. If needed, we can also arrange cleaning, repairs and alterations. Your items are then stored on individual hangers and in LITE bags in our secure 'clean room'. Our 24/7 air-conditioning and humidity-controlled facility keeps your garments in perfect condition.

    You can access your items anytime, anywhere. Simply select what you need with a tap on your phone, choose a time and place, and we will deliver your items hanging and ready to wear.

    PAKT’s consignment service allows you to sell your pre-loved items through our partners Vestiaire Collective and Style Tribute.

  2. 2. How do I sign up for PAKT?

    You can sign up for PAKT and extend your wardrobe in four easy steps:

    1. Choose the package that suits you best
    2. Enter your details and create your PAKT account
    3. Choose your collection date, time and address
    4. Enter your credit card details to confirm your appointment

    Once our Customer Service Team receives your collection request, we will send you an acknowledgement. A PAKT team member will be in touch by email or telephone to confirm your collection.

  3. 3. What is the difference between each of the PAKT packages?

    PAKT X is our standard 'wardrobe extension' service for everyday items and seasonal wear, designed to help you manage your wardrobe seasonally and free up space.

    PAKT X allows you to rotate your clothes in and out whenever you need. You can choose the size of your wardrobe extension, with packages starting from five items and one LITE bag. Charges are calculated at a flat monthly rate based on the size of your wardrobe extension and include one or two free deliveries every month. If you wish to store more items with us, simply upgrade your package and benefit from lower prices per item.

    Our LITE bags can be added to your PAKT X package, allowing you to store items that do not require hanging. A LITE bag measures 58 x45x 24 cm with a maximum weight limit of 15kg and can hold approximately 65 t-shirts and is perfect for storing sweaters, shorts and jeans. Items stored in a LITE bag will not be individually inspected or photographed, and they won't be individually listed in your digital wardrobe.

    PAKT LUXE is for storing, archiving and preserving specialty garments and collectibles - including wedding dresses, furs and evening gowns, as well as limited edition trainers and luxury bags over a certain value. Each item is charged at a flat monthly fee, with a minimum of one item stored for one month.

    PAKT TRAVELLER is our service for frequent travellers to Hong Kong - leave up to ten hanging items and a carry-on bag with us, including your cosmetics, electronics or gym gear. We will create a digital inventory, launder your items as required and deliver everything to wherever you are staying, ready-to-wear when you arrive.

    PAKT BRIDAL is perfect for archiving your dress after your wedding or storing and keeping it safe in the lead up to the big day. We will create a digital inventory of your items, store them at our climate-controlled facility and deliver them when you need them. Packages are available for a single dress or up to ten bridal party items and include one collection and delivery.

    PAKT PIX is our digital wardrobe service, allowing you to easily view your clothes and accessories on your phone and keep track of what you have and what you need next. We will collect your items, professionally photograph them, create your digital wardrobe and deliver your items back to you. One-off packages have a flat charge starting at a minimum of 40 items, including one collection and delivery. Additional items incur an extra charge per item.

    PAKT SKI is our solution for storing bulky outerwear, base layers, boots, helmets, boards and skis. All wearable items are photographed as a single flat lay inventory and are stored in a SKI bag at our climate-controlled facility, while skis and snowboards are stored separately. Our flat-fee packages include one SKI bag weighing up to 15 kg, collection, delivery and are available for six- or twelve-months. Ski and snowboard storage is charged separately.

    PAKT STYLE is our service for detoxing your wardrobe when you need expert guidance about what to keep, store, or consign with our preloved partners including Vestiaire Collective. Enjoy a wardrobe detox with one of our stylists, available for either three- or five-hour sessions.

  4. 4. How does PAKT’s consignment service work?

    PAKT offers a consignment service through our partners Vestiaire Collective and Style Tribute. You can choose to consign items that you have stored with us already, or send us new items you wish to sell. PAKT takes care of everything - we will collect, photograph and describe your items, list them on one of our partner websites and manage the sales process from start to finish; including price setting and shipping. To get started visit PAKT Consignment and book a collection.

    We do not charge a storage fee while your items are being sold, however, a commission is deducted when items sell. Collections are free for five or more items, and deliveries cost HKD 99 plus tunnel and parking fees if we need to return items to you. If your item hasn’t sold after one year, we can help you donate the item or return it to you. Delivery charges may be applied.

    Please contact us at [email protected] for further details.

  5. 5. How much does it cost to use PAKT services

    Not as much as you might think – our prices start as low as HKD 200. We are always working hard to keep our prices as reasonable as possible while ensuring the highest service levels. The total cost will depend on the type of service you require, the number of items you are storing and the duration of the package you choose. We offer significant discounts for six- and twelve-month packages. Occasionally, introductory and special offers can be found on our website.

    Collections are free, and deliveries cost HKD 99 plus tunnel and parking fees. PAKT reserves the right to make all decisions relating to collections and deliveries, which will be final.

    Cleaning, pressing, repairs and alterations are charged at cost (receipts will be provided) plus a handling fee of HKD 50. Whenever PAKT negotiates discounts with suppliers, we will pass these discounts on to our clients.

  6. 6. Can I estimate the monthly cost myself?

    Yes, simply go to our Sign up page and select the package best suited to your needs. To ensure you receive the best value, choose a longer duration package when you sign-up.

    Additional fees for cleaning, pressing, repairs or alterations will be charged based on the cost of each particular service and vendor.

  7. 7. How do I pay for services such as dry-cleaning and repairs?

    PAKT will charge your current credit card on file once the services and/or invoices have been agreed/provided. We may collect larger amounts in advance - our Customer Service Team will contact you directly to arrange this.

  8. 8. How do I pay for the storage component?

    When you sign-up for PAKT you need to provide a valid credit card, which we will charge in advance for each package you purchase.

    PAKT X has a minimum storage period of three months. Six- and twelve-month packages are available at discounted rates.

    PAKT LUXE has a minimum storage period of one month. Six- and twelve-month packages are available at discounted rates.

    PAKT TRAVELLER has a minimum subscription period of six months. A twelve-month package is available at a discounted rate.

    PAKT BRIDAL has a minimum storage period of one month. Six- and twelve-month packages are available at discounted rates.

    We require one month's notice to terminate any package. If you have any questions, please contact our Customer Service Team at [email protected] or +852 3462 9550.

  9. 9. How do I pay for collections and deliveries?

    All collections are free of charge. Deliveries are charged at HKD 99 plus tunnel and parking fees.

    We offer free roundtrip delivery and collection for PAKT LUXE and PAKT X clients, subject to a minimum of five new items being collected for storage.

    Clients who wish to retrieve items directly from us can do so free of charge by making an appointment within normal business hours. For retrievals outside business hours, PAKT reserves the right to charge an additional fee. Contact us at [email protected] for further details. PAKT's decisions relating to all collections and deliveries are final and binding.

  10. 10. How are my clothes and other items stored?

    Your clothes are important to us, and we maintain the highest professional standards when inspecting and transporting your items.

    The PAKT 'clean room' provides a pristine environment in which to store your clothes. We permanently maintain our facility at a temperature of 19 – 21ºC with 50 – 60% humidity. We also have a dedicated fur storage room where we keep the temperature at 13 – 18ºC. Meanwhile, the air is filtered every two hours, removing dust, odour, allergens and mould down to 3 microns in size.

    PAKT's facilities also include UVC light sterilisation, ecological pest control, individual garment bags and an access-limiting security system. We designed our storage facility to provide the best possible environment for your clothes.

  11. 11. How are my clothes and other items handled?

    We handle your clothes and accessories with the utmost care and respect, ensuring they arrive at our facility safely.

    A white-gloved valet will collect your items and transport them to our facility in garment bags. Once there, we individually inspect, photograph, and prepare a condition report for every item. Your clothes will be in quarantine for a brief period of time while we assess their suitability for storage in the PAKT 'clean room'. We then select the most appropriate storage bags, boxes and packing materials to look after your clothes in the best possible way. All items pass through UVC light sterilisation before storage in the PAKT 'clean room'.

  12. 12. What are your hours of operation?

    The PAKT facility is open from 9:30 am to 7 pm Monday to Friday and 10 am to 1 pm Saturday. We are also happy to help you outside of these hours and will make alternative arrangements when possible. You are also welcome to make an appointment to drop off or pick up clothes in person without any additional service charge. Free parking is subject to availability.

    For collections and deliveries:

    • Standard next-day service is available 10 am to 7 pm Monday to Friday and 10 am to 1 pm Saturday.
    • We require one day's notice for standard next-day service - appointments must be made by 4 pm Monday to Friday and 11 am Saturday.
    • There is no service on public holidays and Sundays unless previously arranged.

    Contact our Customer Service Team at [email protected] or +852 3462 9550 if you have special service requirements.

  13. 13. Can I still access PAKT whilst away from Hong Kong?

    Yes, you can log in to your account and browse your stored items, book a collection, delivery or make other requests from anywhere with just a tap on your phone.

  14. 14. Do you dedicate a space to each client?

    To optimise efficiency and offer you the best value-for-money we group items for storage by type and size. Every item is individually barcoded and tracked through our warehouse management system.

  15. 15. Is there a weight limit for my items?

    Although we do not have a strict weight limit on hanging garments, there is a weight restriction of 15 kg on each LITE bag. Please contact us about any bulky packages or special items above 20 kg, which we will assess on a case by case basis.

  16. 16. Can I use my own boxes, hangers and covers?

    Yes, but only by special request. Oversized hangers and boxes take up more space and will incur an additional monthly charge. We use appropriate hangers and garment bags for storage, depending on each item's size and weight.

    Shoes are stored in breathable bags unless otherwise instructed. We provide PAKT branded boxes for shoes, boots and larger items such as beaded dresses and jumpers. Contact [email protected] or call +852 3462 9550 for advice on the best storage arrangements for you, as well as for any special requests or bespoke requirements.

  17. 17. How do I make a delivery appointment?

    You can log in to your account and create a delivery appointment in four simple steps by clicking 'Book An Appointment':

    1. Select the address we will be delivering to, or add a new address
    2. Add items from your wardrobe to your delivery list
    3. Choose any additional services you require
    4. Choose your preferred delivery date and time

    Once our Customer Service Team receives your request, we will send you an acknowledgement. A PAKT team member will be in touch by email or telephone to confirm your delivery. Clients can also call us on +852 3462 9550 or email [email protected] to book a delivery.

  18. 18. How do I make a collection appointment?

    You can log in to your account and create a collection appointment in four simple steps by clicking 'Book An Appointment':

    1. Select the address we will be collecting from, or add a new address
    2. Add items from your wardrobe to your collection list, or add new items
    3. Choose any additional services you require
    4. Choose your preferred collection date and time

    Once our Customer Service Team receives your request, we will send you an acknowledgement. A PAKT team member will be in touch by email or telephone to confirm your collection. Clients can also call us on +852 3462 9550 or email [email protected] to book a collection.

  19. 19. Where in Hong Kong does PAKT collect and deliver?

    Standard collections and deliveries are available for unrestricted areas on Hong Kong Island, Kowloon and the New Territories. Arrangements can be made on a case by case basis for Lantau Island, outlying islands, and restricted areas by contacting our Customer Service Team at [email protected] or +852 3462 9550.

  20. 20. How much advance notice does PAKT need for appointments?

    We encourage clients to plan collections and deliveries in advance. PAKT LUXE, PAKT X, and PAKT TRAVELLER clients need to finalise appointments at least one day in advance, no later than 4 pm on weekdays and 11 am on Saturday.

    For urgent same-day appointments, please call our Customer Service Team on +852 3462 9550 or email [email protected]. We will give you a courtesy call or notification approximately 15 minutes before arrival.

  21. 21. Are the Items I store with PAKT insured?

    PAKT maintains in-transit and warehouse insurance against fire, theft and water damage with Chubb, subject to our detailed terms and conditions.

  22. 22. What happens if my payment method expires?

    You can update your payment details and manage your payment methods under My Account.

    Once your payment method expires, any active memberships will risk cancellation and may incur a penalty. PAKT will make every effort to contact you to ensure your account remains in good standing.

Notice: These FAQs are provided as guidance only. Please refer to our detailed terms and conditions for any contractual responsibilities between PAKT and paying members.